Training
CPD Training: “When the options are limited…”
The Financial Dispute Resolution Centre (FDRC) will hold a Continuing Professional Development (CPD) seminar titled “When the options are limited…” on 5 November 2025. This specialized training is designed for FDRC mediators and arbitrators, with a focus on mediation techniques and psychological insights for resolving disputes between financial institutions and individual customers.
Details of the seminar are as follows:
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Course title |
“When the options are limited…” - exploring mediation techniques and psychological insights to resolve conflicts between financial institutions and individual customers. |
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Content |
- Mediation Strategy and psychological skills; - Application of the expert skills in FDRC context |
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Date |
5 November 2025 (Wednesday) |
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Time |
1:00pm – 3:30pm |
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Venue |
Room 205-207, 2/F, West Wing, Justice Place, 11 Ice House Street, Central |
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Capacity |
60 |
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Language |
English |
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Speaker |
Ms. Maureen Mueller - An experienced mediator and psychotherapist. Maureen is a member of the Learning & Excellence Committee of the International Association for Collaborative. She is also a past Chair of the HKIAC Family Mediation Committee. |
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Course Fee |
HKD 200 (by cheque or by bank transfer) |
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Payment and Registration |
Please write to us at [email protected]. (* Registration is confirmed only upon production of payment record for the prescribed fee) |
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CPD |
2.5 (FDRC) |
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Enquiries |
For inquiries, please email us at [email protected], or contact us at 3199 5102. |
