(26 March 2014, Hong Kong) – The Financial Dispute Resolution Centre (FDRC) organised its first “FDRC Open Day” from 11 am to 5:30 pm today as part of the various programmes and activities in support of the first Hong Kong Mediation Week (from March 20 to March 27) coordinated by the Department of Justice.
The Open Day started off with an Opening Ceremony in which the Chairman of FDRC, Ms. Teresa Cheng Yeuk-wah, welcomed all to the first Open Day in FDRC history. Ms. Cheng said, “The formation of the FDRC is a major milestone in the development of financial mediation in Hong Kong. Today’s event is not just one of the major programmes in the Mediation Week, it also part of FDRC’s ongoing efforts to promote the use of mediation in the community.”
FDRC was honoured to have the Honourable Mr. Justice Barnabas Fung as the Guest of Honour. He acknowledged the efforts of FDRC in helping financial institutions and their customers in resolving monetary disputes through an alternative dispute resolution mechanism. He said, “The setting up of FDRC reflects the changing needs of our society in resolving disputes, which is in line with the international trend of having disputes mediated first before resorting to litigation.” He also said that, “FDRC is characterized by the hallmarks of independence, impartiality, accessibility and efficiency. It maintains a List of Mediators and Arbitrators of high quality with sound knowledge of the field.”
Following the Opening Ceremony session, a series of public seminars and displays by 10 supporting organisations were opened to public. More than 200 visitors gained a first-hand experience of the FDRC services through joining the interactive guided tours and information booths. Ms. Sou Chiam, CEO of FDRC, revealed a vital key to successful financial mediation and said, “Financial mediation in FDRC is a professional service. A vital key to successful financial mediation is the skill of the mediator to use effective communication and active listening to assist mutual understanding among parties in dispute.”
Highlights of the FDRC Open Day included two Investor Education seminars. Experienced Market Commentator, Ms Agnes Wu, together with representatives from FDRC and the Investor Education Centre shared their experience on how to be a safe and smart investor to about 100 members of the public.
FDRC wishes to thank the Supporting Organisations of the FDRC Open Day for their contributions to making the Open Day an interesting and informative day for its participants. The Supporting Organisations include the China International Economic and Trade Arbitration Commission (Hong Kong Arbitration Center), the Consumer Council, the Hong Kong Family Welfare Society, the Hong Kong International Arbitration Centre, the Hong Kong Mediation Accreditation Association Limited, the Hong Kong Securities and Investment Institute, the International Chamber of Commerce, the International Institute for Conflict Engagement and Resolution, the Investor Education Centre and the Joint Mediation Helpline Office.
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